Frequently Asked Questions

This collection of frequently asked questions (FAQ) provides brief answers to many common questions about Blackhawk products. Discover what other Blackhawk enthusiasts have asked us and how it can help you.

Q: Why is my return taking so long to process?

A: Due to the current COVID-19 pandemic, we are working at a smaller capacity and returns are taking longer to process as a result. We do apologize for the delay and can expect the return and refund to be processed within 4-6 weeks. 

Q: Can I return a Clearance item?

A:We do not accept returns of clearance items. All sales on clearance items are final and are not able to be returned or refunded.

Q: Do you offer expedited shipping?

A: Yes we do. We offer a fixed-rate 2-Day Expedited as well as Overnight shipping options that you can select at checkout. 99% of orders ship by the next business day. Orders placed with expedited 2-Day or Overnight shipping are prioritized..  Please note: We do not ship to APO/FPO addresses. 

Q: Can I ship to a PO Box?

Unfortunately we are not able to ship to PO Boxes. Please use a physical address to ship to.

Q: Where can I purchase Blackhawk products?
A: To purchase Blackhawk products, please shop our online store or visit an authorized Blackhawk retailer. 

Q: I need to order parts for my Blackhawk product. Who do I contact to find out which parts I need?    
A: Please email the  bh.tech.services@vistaoutdoor.com  form and a Tech Support member will be in touch with you soon to address it directly. 

Q: You currently do not make a product that I’m looking for. Will you be making it in the future?
A: We get a lot of requests for new products and pass these requests on to our Product Development team for consideration. Please complete the  Contact Us  form and a customer service member will be in touch with you soon to address this with you directly. 

Q: Why don’t you offer holsters for every make and model of weapon?
A: The fit of our holsters are designed to match specific weapons. One holster won’t fit every model or user. We offer holster options for right- and left-handed shooters. Visit our  Holster Selector Tool  to find the right holster for you!

Q: I searched your website and used your Holster Selector Tool, but still can’t find a holster to fit my weapon. Now what?
A: We are committed to designing and manufacturing quality gear for all disciplines. As new firearms are introduced, we evaluate our new product introductions to meet the needs of our customers. We appreciate your feedback and suggestions. Please email bh.tech.services@vistaoutdoor.com  and our team will review and reach out as soon as possible.

Q: What is Tencel?
A: Tencel is a man-made fiber that's constructed with natural cellulose found in wood pulp. It's fully biodegradable and has a low impact on energy use and natural resources.